Terms & Conditions

The client must pay 20% of the bill in advance under all circumstances. The client has only 48 hours to inform Advanced Floor Care if they would like to cancel their cleaning session. If not informed, in that duration, then the deposited money will not be refundable.  All deposits that are made are not refundable under any circumstances. The client has only 24 hours to inform Advanced Floor Care, if they would like to reschedule. If not informed, in that duration, then the deposited money will not be refundable. Advanced Floor Care fees are payable by the client through the method of cash, credit/debit card, Mastercard, or Visa card.  Payment is requested on completion on the day of the cleaning session, and must be paid by the client in full amount listed on the receipt.  If payment is not made after 30 days of invoice then the account will be passed to our collections agency, after which a charge on top of the initial invoice due will be added to the debt. You agree as as part of this contract to pay this sum which represents our reasonable costs in collecting the unpaid amounts. All fragile and highly breakable items must be secured or removed. Items excluded from liability are: cash, items of sentimental, antiques, etc. We do not guarantee stain removal for carpet cleaning If you experience bad odours or smells from your carpets, we do not accept the responsibility for those smells.  We advise our customers to turn on the air conditioning, open windows and  open doors. If the smell is still there we do not take responsibility for it.  Pets are not permitted during cleaning sessions due to the nature of any type of cleaning sessions.  If collection if keys are required from a location outside the postal code area of the cleaning scheduled, Advanced Floor Care is not required to pick it up. Arrangements for keys must be given to the cleaner prior to the cleaning session. The client must allow the cleaner access to water and power.  Advanced Floor Care agrees to keep all customers' information confidential. Advanced Floor Care reserves the right to refuse to share ay of the confidential company's documents. The client understands that he/she is not entitled to any refunds.  Payment method: if client chooses to save the card on file, this tells us that the client  has authorized us to charge the client for the remaining invoice total. If the card isn't saved on the file by the client, then the total service amount must be paid by the client upfront before receiving the services. If the customer is not completely satisfied with the cleaning job, Advanced Floor Care will re-clean any areas and items to the customer's satisfaction. Therefore, the customer must allow the cleaner to be returned. Due to the safety of our customers and staff, we require proof of Vaccine Passports. If not provided, the appointment will be cancelled and your deposit will not be refundable. Quotes are tentative and may be subject to change upon the arrival of appointment date. Booking on the weekend, there is a service charge.   After completion of any of the services Advanced Floor Care provides, the customer must check if there are any issues (such as, any damages, or any other problems), before the cleaners leave the place at the appointment date. Therefore, Advanced Floor Care doesn't take responsibility for complaints regarding these matters (after the cleaners have left the place), since any issues must be addressed by the customer to the cleaners at the appointment date.  Service charge: there is no service charge for up to 20 km away from London, Ontario. If the location exceeds 20 km, there is a service charge. Service charge is $99 (for 21 km-99 km). Service charge is $199 (for 100 km-150 km). Entire removal of odours and stains are not fully guaranteed by Advanced Floor Care.  The quote that you receive states the amount of cleaners and amount of time. Note this is an estimated amount of time. What you are paying for is time, nothing else. The number of bedrooms, bathrooms, or other factors do not matter, and if we include it in the quote we are saying with the amount of time and cleaners it will take that long, but this is not a guarantee that it will be finished in that time. Our quote are estimates and they can be subject to change.  The time that is booked for you (in the quote) is subject to change and this change may be due to any issue: traffic, previous job has not been finished, and more (any issue may apply).  The time that is on your quote is the time that you, the customer, have agreed to be ready. If the technicians come to your house, ready to start the job, and you, the client, for any reason is not ready, a charge will apply. The charge is for 2 cleaners it will $99, and the price will be more if there are more cleaners present.  For carpet, rug, and upholstery cleaning (furniture) the drying time will depend on the temperature of the room, location in which the carpet, rug, or upholstered furniture is in, and the weather condition, as well as if the furnace is on/off. Thus, Advanced Floor Care does not accept a specific time in which your carpet, rug, and furniture will dry out and be ready to use.  Please note our quote is based on a certain amount of hours of cleaning with a certain amount of cleaners. If this  condition (the amount of hours) is exceeded, an overtime charge will apply. The overtime charge is $50/hour for each cleaner.  You will not be informed regarding if the time has passed (if the time has exceeded), because in the quote you received , you were informed regrading the duration of the cleaning appointment (since it was signed).  22. For new customers, one standard size room that has some pet hair will be removed (free of charge). Each carpet stain is minimum $50/stain, and our technicians will provide a quote to you for the stain removal during the cleaning job and this will be stated in your quote if you state that there are stains on your carpet